Help Center
Frequently Asked Questions
"HOW DO I START BIDDING?"
You must first create a user account by clicking the "Login/Register" button at the top of the page or follow this link to complete a New User Registration. A member of our staff will reach out to confirm the registration before your account will be granted bidding access. Once your account is approved you can register for each auction you wish to participate in.
"HOW DO I REGISTER FOR AN AUCTION?"
After you create your user account you can register for each auction you wish to participate in. Here's how: From the CURRENT AUCTIONS page click “ENTER AUCTION” on the gold bar under the auction tile. This takes you to the auction information page, to proceed click “Enter Auction” on the gold bar. From the catalog page, click the green “Register For Auction/Request Approval” button under any lot in the catalog. You will be prompted to accept the auction terms and submit a credit card authorization. The page will refresh and the “Register For Auction” button will say “Bid Now” or “Pre-Bid Now”. Now you can start bidding!
"HOW CAN I WATCH THE LIVE AUCTION?"
On Live Auction day, navigate to the auction page by clicking 'Current Auctions' on the top menu bar, then select the auction from the list that appears. The next screen is the auction gallery page where you can preview all the auction images at a glance, but for now click enter auction to open the auction catalog. CLICK THE BLUE "ENTER AUCTION" BUTTON TO ENTER THE LIVE AUCTION. This button will appear shortly before the auction starts closing on closing day, generally 30-60 minutes early. THIS IS WHERE THE LIVE AUCTION TAKES PLACE. LOTS WILL SELL IN THE ORDER THEY ARE LISTED. Bidders may still browse the main catalog and place bids while the live auction is taking place.
"HOW DO I PAY MY INVOICE?"
Generally, you can pay your invoice by logging into your account at pacificauctions.net, click the "Account" button at the top, then click "Invoices". All of the invoices on your account will be listed here, open the invoice you would like to pay and click the payment button to make a payment using your card on file. If you wish to pay cash, please select "Cash" when setting up your pick up appointment, or email us at auctionmanager@pacificauctions.net. If we do not receive your request in time, your card may be charged based on the auction terms. Each auction has its own payment terms, please check the auction terms to verify payment options. If your invoice requires payment by wire transfer please contact our office for wire payment instructions. We DO NOT accept PayPal, Venmo, Cash App, Personal Checks, Business Checks, Cashiers Checks, Money Orders.
"HOW DO I RESET MY PASSWORD?"
The reset password link will not work if your email address doesn't match the first email address you used when you created your account, or if the verification email wasn't verified. Please call or email for support. 360-755-6952 | auctionmanager@pacificauctions.net
"DO YOU OFFER SHIPPING?"
Yes, we offer shipping. Below is our standard shipping policy. Please verify shipping terms for each auction. ALL SHIPPING CORRESPONDENCE IS DONE BY EMAIL to auctionmanager@pacificauctions.net. This allows for an open flow of communication during the shipping process and provides a record for our shipping department. PLEASE SEND ALL SHIPPING INQUIRIES TO auctionmanager@pacificauctions.net. Winning bidders will receive an email following the auction with instructions for payment, pick up, and requesting shipping. It is the bidders responsibility to notify us that they need shipping by email. Shipments will be prepared within 7 to 14 days following the shipping request. Please remember that we have local pick ups scheduled for the days following the close of auction.
Bidder is responsible for all Shipping Costs, including:
+ COST OF SHIPPING (including additional fees such as insurance, delivery confirmation, etc.) + COST OF MATERIALS + HANDLING FEE of $7 (Additional handling charges may apply when shipping packages larger than 16x12x12) + SIGNATURE or DELIVERY CONFIRMATION + APPLICABLE SALES TAX
FOR BIDDERS ON www.pacificauctions.net - APPLICABLE SHIPPING AND HANDLING CHARGES WILL BE APPLIED AND CHARGED TO THE CARD ON FILE ONCE BIDDER HAS REQUESTED SHIPPING. FOR BIDDERS ON THIRD PARTY PLATFORMS - APPLICABLE SHIPPING AND HANDLING CHARGES WILL BE APPLIED TO THE INVOICDE ONCE BIDDER HAS REQUESTED SHIPPING. THE BIDDER WILL RECEIVE AN EMAIL NOTIFYING THEM OF THE ADDITIONAL CHARGES. BIDDER MUST SUBMIT PAYMENT FOR SHIPPING CHARGES THROUGH THEIR THIRD PARTY ACCOUNT. WE DO NOT AUTO-PAY SHIPPING & HANDLING INVOICES ON THIRD PARTY PLATFORMS.
IN THE EVENT OF A SHIPPING/DAMAGE CLAIM, bidder will be required to submit all the necessary information needed to file an insurance claim, including; photos of all sides of the shipping box, photos of all contents within the box, photos of the shipping label, photos of the box specifications stamp (if any), and photos of the damaged item. The bidder must notify the Auctioneer of damaged item(s) AND supply all required information within 48 hours of receipt of delivery. The box, all packaging material and damaged items must be retained for the duration of the insurance claim processing time.
The damaged item(s) must be returned to Auctioneer, unless approved otherwise, to be eligible for a return/refund.
If an item is extremely fragile, delicate in nature, or otherwise vulnerable to damage in transit; it may be ineligible for shipping insurance.
Shipping invoices MUST BE PAID WITHIN 72 HOURS of notification of shipping charges. If the shipping charges remain unpaid; the auction items will be considered ABANDONED PROPERTY AFTER 7 DAYS from the date of notification and will become the property of the Auctioneer.
**IF ITEMS ARE TOO LARGE OR EXTREMELY HEAVY, AND REQUIRE FREIGHT SHIPPING; BUYER IS RESPONSIBLE FOR ALL SHIPPING COSTS. We provide palletized freight shipping for oversized or heavy items. We will add applicable shipping and handling charges to your invoice. *Please Note- Insurance is not provided for freight shipments; freight insurance is the sole responsibility of the bidder. **IN THE EVENT OF A THIRD-PARTY SHIPPING ARRANGEMENT; PACIFIC AUCTIONS AND APPRAISALS DOES NOT PACKAGE, WRAP, OR TRANSPORT ITEMS TO THIRD PARTY SHIPPERS. All packaging, transportation, shipping, and insurance is the responsibility of the bidder or third party shipper.
"HOW DO I SELL MY STUFF?"
Please use the contact form at the bottom of the page or email us at mailbox@pacificauctions.net to schedule an in person or telephone consultation. Please provide your basic contact information, including phone and/or email, best time to reach you, and brief description of your project.
"CAN I GET A REFUND FOR MY PURCHASE?"
No, generally all sales at auction are sold AS-IS, WHERE-IS, without warranty. Each auction has its own terms and return policies may vary. Please verify terms before participating. It is best to contact us with any questions prior to purchase.
"WHAT IS THE PRIVACY POLICY AT PACIFIC AUCTIONS?"
Pacific Auctions and Appraisals is dedicated to protecting the privacy rights of our customers and consignors and the personal information entrusted to us. We are committed to providing the highest degree of business ethics and service.
We use and disclose the information from you only in the day to day business practices of Pacific Auctions and Appraisals. Your personal information will never be given to anyone without your written consent and as required by law.
Our offices and electronic systems are secure from unauthorized access and our employees are trained to make certain that the confidentiality of your personal information is always protected.
As stated above, we may disclose information as required by law. We are obligated to provide information to law enforcement and governmental officials under certain circumstances. We will never sell or disclose your personal information for marketing purposes.
"WHAT IS THE FIREARMS & AMMUNITION POLICY?"
PACIFIC AUCTIONS AND APPRAISALS DOES NOT WARRANT OR GUARANTEE THE SAFETY OR FUNCTIONALITY OF ANY FIREARMS OFFERED AT PUBLIC AUCTION. ALL LIABILITY IS ASSUMED BY THE BUYER. Sale of firearms will be conducted through a legal transfer performed by a licensed FFL dealer. Buyer will be required to submit the required data to perform any necessary background checks to transfer the firearm. Buyer is responsible for all transfer fees. If Buyer fails to pass the necessary background check or other requirements for transfer; no refunds will be issued for the firearm. If Buyer is unable to appear at the designated FFL dealer, chosen by the Auctioneer, the firearm can be shipped to a different FFL dealer; at Buyer's expense. WE DO NOT SHIP AMMUNITION. Ammunition must be picked up in-person by the buyer. Firearms may only be shipped from one licensed FFL dealer to another. AGE RESTRICTIONS- Must be 21 years old to purchase handguns in Washington state. Must be 21 years old to purchase ammunition for handguns in Washington state. Must be 18 years old to purchase other long guns, bolt-action rifles and shotguns in Washington state. Must be 18 years old to purchase ammunition for long guns, bolt-action rifles and shotguns in Washington state. OTHER RESTRICTIONS- Washington state prohibits the sale of assault weapons within Washington state. All assault weapons must be sold out of state through licensed FFL dealer. We do not sell assault weapons to states that have assault weapons bans, i.e., California, Connecticut, Delaware, Hawaii, Illinois, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Washington state, and Washington D.C. Please check with your states Attorney General for guidance on your state laws.